Who We Are

We're a growing technology company based in Lynchburg, VA, focused on helping businesses work smarter through innovative software, consulting, and operational excellence. As we continue to grow, we're looking for someone who loves bringing order to chaos, creating great experiences for employees and customers, and helping a business run at its best.

We believe in working hard, learning constantly, celebrating wins, and taking ownership. Our team is collaborative, teachable, and committed to excellence and we're looking for someone who wants to grow alongside us.

The opportunity

This isn't just an office job.

We're looking for an Operations Coordinator who will become a central part of our day-to-day success. You'll help keep our office running smoothly, support leadership, coordinate important business operations, and play a key role in shaping the employee experience.

This position is ideal for someone who is organized, proactive, dependable, and eager to build a long-term career in operations. Previous office management experience is not required. We care far more about attitude, initiative, and a willingness to learn than a perfect resume.

As the company grows, there will be opportunities to take on additional responsibilities and grow into more senior operations and leadership roles.

your role

Office Operations

• Order and manage office supplies, snacks, equipment, and onboarding materials

• Coordinate office maintenance, cleaning, repairs, and vendor relationships

• Manage incoming and outgoing mail, packages, and deliveries

• Keep shared spaces organized, functional, and welcoming

• Support office events, seasonal decorating, and culture initiatives

Administrative Support

• Assist with interview scheduling and candidate coordination

• Coordinate travel arrangements, including flights, hotels, transportation, and itineraries

• Support internal meetings, team events, and company offsites

• Help maintain documentation, records, and operational processes

Finance & Billing Support

• Generate and send client invoices

• Track invoice status and follow up on outstanding payments

• Organize receipts and expense documentation

• Support recurring billing and renewal processes

• Assist with bookkeeping coordination and payment reconciliation

Team & Culture Support

• Help coordinate team lunches, celebrations, and office events

• Track birthdays, anniversaries, and employee milestones

• Support onboarding and new hire experiences

• Contribute ideas that improve company culture and employee experience

What we’re looking for

✅ Highly organized with strong attention to detail

✅ Excellent written and verbal communication skills

✅ Able to manage multiple priorities simultaneously

✅ Proactive, dependable, and resourceful

✅ Comfortable handling confidential information professionally

✅Strong follow-through and ownership mentality

✅ Friendly, positive, and service-oriented attitude

✅ Excited to learn, grow, and take on new challenges

Bonus Points For

✅ Administrative, office, hospitality, retail leadership, customer service, or operations experience

✅ Experience with Microsoft Office, Google Workspace, QuickBooks, or similar business tools

✅ Event planning, travel coordination, or vendor management experience

Why Join Us?

We believe great companies are built by great people, and we invest heavily in our team.

You'll have the opportunity to make a real impact, develop valuable business skills, and grow your career alongside a fast-growing organization.

Working at Upsource

We’re all about working hard, celebrating wins, and creating a culture where you genuinely enjoy showing up every day. Our values guide everything we do:

• Integrity Without Compromise

• Happy to Learn, Happy to Teach

• Humble Commitment to Excellence

• Agapé

Here’s a glimpse of what life at Upsource looks like:

• Take a break to play ping pong or challenge a teammate in Super Smash Bros.

• Celebrate wins (big and small) with team lunches.

• Unwind with Friday board game time.

• Enjoy unlimited sick days—your well-being matters.

• Get paid to grow! We cover the cost of certifications to help you advance your skills and career.

At Upsource, we don’t just want you to thrive at work – we want you to thrive in life.

Our Hiring Process

We respect your time and aim to make our process smooth and thorough:

1. Apply: Submit your resume and application. (Bonus points for a fun, non-AI-generated cover letter!)

2. Interview 1: Phone interview with one of our team members

3. Interview 2: Meet a couple of your future collegues as we walk through your resume

4. Interview 3: Get to know Andrew, our COO (and your manager), during the final interview